Once your order is successfully placed, you'll receive an automatic confirmation email from us. This email will contain your order number and a summary of your purchase details. If you don't receive this email within a few hours, please check your spam/junk folder. Should the confirmation still be missing, contact our customer service team to ensure your order was processed correctly and to confirm your email address is correct in our system.

If you need to change your shipping address after placing an order, please contact us as soon as possible. We can update the address if the order hasn't been dispatched yet. Once an order is in transit, we're unable to alter the shipping details. To request an address change, provide your order number and the new shipping address by contacting our customer service team directly.

The delivery time depends on your location and the shipping method selected at checkout. Orders are typically processed within 1-2 business days. For domestic orders, standard shipping usually takes 3-7 business days, while international shipping can take 2-4 weeks, depending on customs processes. Expedited shipping options are available for faster delivery. We'll provide a tracking number once your order is dispatched so you can monitor its progress.

We accept returns within 30 days of purchase, provided the product is unopened, in its original packaging, and retains its factory seal. To initiate a return, customers are responsible for return shipping costs and a 25% restocking fee per item. Please send returns to: Ability Refrigerants, 4423 S 38th Pl, Phoenix, AZ 85040. Refunds are processed upon receipt and inspection of the returned products. Note that shipping fees are non-refundable. For more details, please visit our Return & Refund Policy page.